Cisco Support Assistant

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Cisco Support Assistant

Self-serve experience for TAC Engagements. Get things done quicker without waiting in queues.
Cisco Support Assistant: At-a-Glance
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Knowledge scope: Cases, Bugs and RMA Management


Beginning February 2023, Cisco Support Assistant is the new name for Cisco TAC Bots including TAC Connect Bot.

Cisco Support Assistant is a personal assistant that provides Cisco customers and partners with a self-service experience in several knowledge domains such as:
  • Cases, Bugs and RMA Management
  • Bug Applicability Checks
  • Hardware Troubleshooting
  • Licensing
  • Webex

You can access it from Support Case Manager in the context of a case. The interaction with the assistant is automatically launched as guided experiences when you open Licensing, Webex, Hardware or Bug related cases in Support Case Manager.

Learn more about cases, bugs and RMA management related features using the demo videos. Please contact us at for questions and feedback.

Video Resources